Ζητείται Receptionist από τους ΓΙΑΤΡΟΥΣ ΧΩΡΙΣ ΣΥΝΟΡΑ

Context

Médecins Sans Frontières (MSF) is an international independent medical and humanitarian action-driven organization that offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation. The MSF movement is built around 5 operational centers (OC) supported by 23 sections and offices worldwide. MSF in Greece provides humanitarian and medical assistance to the refugee and migrant populations fleeing conflict in their home countries.

Main Purpose

Ensure registration and admission of patients visiting MSF health facilities and prepare the patient for his/her consultation according to MSF protocols.

Accountabilities

• Welcome patients, inform them about how the facility functions, and ensure the availability of a comfortable waiting area for them and their relatives.
• Ensure good flow of patients avoiding overcrowded rooms and having patients standing up for long time while waiting for their turn
• Identify patients and register their administrative details: The associated activities are, amongst others:
  • Create and update files for patients according to protocols, and ensure maintaining and filing system in good condition.
  • Checking vaccination status of children less than 5 years old.
  • Ensure, maintain and promote confidentiality regarding all information registered.
• Keep record of daily attendance, exits (cured, defaulter, or transfer), and collaborate with the outreach team in their tracing of defaulters to ensure they come back.
• Report daily to the hierarchical superior about daily/weekly admissions, defaulters.
• Receive the patients in a the registration room giving them privacy and keeping confidentiality regarding their needs.
• Give appointments to patients after agree with the Psychologist and the Midwife.
• Register every patient in the registration form.
• Refer patients to other NGOs according to needs when agreed with the Midwife and the Psychologist.
• Ensure that all forms needed in the clinic are printed.
• Give translation when is needed.
• Organize and prepare files.

Qualifications

• English spoken and written is essential. French, Greek, and/or Arabic and/or Farsi are desirable
• Desirable computer literacy (word, excel).
• Previous experience as a registrar is desirable.

Post Conditions

• Results and Quality Orientation
• Teamwork and Cooperation
• Behavioural Flexibility
• Commitment to MSF principles
• Cross-cultural awareness
• Stress Management

At Médecins sans Frontières (MSF), we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. Our diversity fuels our innovation and connects us closer to our beneficiaries and the communities in which we work. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, ethnicities, religions, beliefs, and ability statusand all other diversity characteristics.

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