Περιγραφή Θέσης
Call Center Agent
Division: Ground Operations
Department: Call Center
Location: Headquarters, Kifissia, Greece
Type of Employment: Full-time (8 hours) or Part Time (4hours up to 6hours) // Call Center operates 24/7 in shifts
Deadline: 30/09/2021
About us
AEGEAN, based in Athens, Greece, is a member of Star Alliance Group since 2010 and a proud winner of 10 SKYTRAX World Airline awards as the ‘Best Regional Airline in Europe’. Instrumental in our success have been our employees, who seek to channel their energy and motivation into the challenging industry of aviation. We are looking for enthusiastic, talented and dedicated associates, who will become part of our family, provide services of high standards across all travel stages and contribute to the continuous improvement of our products.
If you wish to explore the exciting world of aviation, join our team!
About the new job
There is currently a job opening “Call Center Agent” in the Call Center Department. As a Call Center Agent, you will report to the Call Center Manager and will be responsible for providing excellent telephone customer service and maximize profit through ticket sales.
Your main Responsibilities :
- Support customers by providing information on flights, fares and services
- Issue and reissue tickets
- Manage ticket upgrades (Business Class, Miles & Bonus)
- Manage bookings changes, cancellations, and refunds
You fit, if you cover the following requirements:
- Preferable a Bachelor’s degree
- Fluency in oral and written Greek and English
- Good knowledge of MS Office
- Excellent knowledge of at least one of the following languages will be considered an asset:
- German
- French
- Italian
- Russian
- Spanish
- Romanian
And you have competence in:
- Excellent verbal communication skills
- Strong customer orientation
- Organizational skills and attention to detail
- Teamwork
- Commitment to rules and procedures
If you pursue your career journey with Aegean, on top of a challenging job, we offer:
- A working environment where you feel valued and appreciated
- Excellent career and development opportunities within the organization
- Flight tickets
- Private health insurance scheme
- Other benefits will be offered according the role
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